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Privacy and Security Policies

  • In a Nutshell...
  • Information Collection & Use
  • Communications from Our Site
  • Choice/Opt-Out
  • Security Policy
  • Touch & Go Pilot Supply ~ TAGpilotsupply ~ is strongly committed to preserving the privacy and ensuring the security of its customers.  These privacy & security statements let you know about our policies for the collection and use of information about you and your transactions with us.


    Privacy Policy
    In a Nutshell...

    We respect your privacy.  The information you provide us is and will never be sold, loaned or provided to any outside person, company or third party and is only used for the sole purpose of completing your order and offering you the best possible service.  Our site's registration form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to facilitate the current and any subsequent orders.  We employ other companies and individuals to occasionally perform functions on our behalf. Examples include fulfilling orders (drop shipments, magazine subscriptions, chart subscriptions), delivering packages (i.e. UPS), and processing credit card payments. They have access to personal information needed only to perform their functions and may not use it for other purposes.

    If you elected to be placed on our mailing list, you may receive industry information or sale announcements from time to time.  We do not sell or provide our mailing lists to any third party.

    All information is processed and stored on a secure encrypted server for your protection.  Exceptions to this policy are made to comply with Federal, State and Local law enforcement subpoenas and upon receipt of a court order authorizing the release of such information.

    Information Collection & Use
    Orders
    When you purchase a product(s) from us, we request certain personally identifiable information from you during checkout in order to process your order. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing & shipping purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

    Registration
    Your can choose to become a “Registered User” of Touch & Go Pilot Supply by creating a user name and password. During registration you are required to provide contact information (such as name, physical address, and email address).  Registered Users can also log on to check shipping status of their order.

    Registered & Guest users will receive correspondence from us in the form of Order Receipts upon purchase, Order Status, Tracking Numbers, Lost password requests, eFlyer Newsletters, marketing material, and information regarding your account/order. At no time do we sell your information to third parties.

    Surveys or Contests
    From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

    We use this information to notify contest winners and award prizes, to monitor site traffic or personalize our site (in the case of anonymous information collected in surveys), to send participants an E-Flyer newsletter.

    Tell-A-Friend
    On each detailed product page, there is the option to e-mail a friend about it, you are asked to provide your friend's name and email address. This automatically sends your friend an email inviting him or her to visit the product/site. Touch & Go Pilot Supply stores this information for the sole purpose of sending information about our site. Your referral friend may remove their name from our list by clicking the removal link at the bottom of the e-mail or visiting our site.

    Communications from Our Site
    Newsletters
    Touch & Go Pilot Supply distributes a monthly newsletter to Registered Users, Guests and non-customers who sign up to receive our E-Flyer.  If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving e-mails by following the instructions included in each newsletter or communication or Contact Us.

    Customer Service
    Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We may also communicate  with you in cases of backorders, shipping issues, in response to your inquiries, to provide the services you request. We will communicate with you by email or telephone.

    Choice/Opt Out
    We currently market via Mailings and our E-Flyer Newsletter. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, after an E-Flyer Newsletter from us, you may follow the Unsubscribe link which will remove you from any further mailings.

    If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving e-mails by following the instructions included in each newsletter or communication or by theContact UsLink.

    Security
    Information Security is one of our highest priorities.  Touch & Go Pilot Supply's website has an extra layer of protection provided by Geotrust.  This site is secured by utilizing 128-bit SSL secure server software thereby offering the highest level of encryption &  security possible for commerce transactions.

    Secure browsers employ secure sockets layer (SSL) technology to communicate with servers. This technology encrypts—or scrambles—the communication (ie. your account information) so it's virtually impossible for anyone other than Touch & Go Pilot Supply to read it.

    This means you can rest assured that communications between your browser and this site's web servers are private and secure.  This secure server software encrypts all of your personal data including your credit card number, name and address so that itcannotbe read as the information travels over the internet.  Once the order is processed, wedo notretain your credit card information. 

    Tagpilotsupply.com is a safe and secure place to conduct e-commerce transactions.

    Questions?
    If you have any questions about our Privacy or Security Policies, pleaseContact Usor call toll free at 1-877-627-8395.

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