Touch & Go Pilot Shop Testimonials
At Touch & Go Pilot Supply, we are committed to providing pilots and aviation enthusiasts with the highest quality pilot supplies at discount prices. We strive to fulfill these needs while providing outstanding customer service and fast and affordable delivery.
It is through your feedback that we can continually make improvements to create the best shopping experience for all our valued customers. Please feel free to contact us with your comments.
Here's what our customers are saying about us:
"I received the PA-1161T today and am very happy with it. Thanks again for the wonderful customer service. I will do business with this company again as well as recommend it to my pilot friends. Keep up the outstanding work."
"Thank you so much for the e-mail and phone call. It is nice to see such outstanding customer support. I always buy pilot supplies for my husband. I definitely know where to go in the future."
"Thank you for keeping me updated. I received the Pilot Training Kit today. I will shop with you again because of your customer service and easy to use website"
"I am very impressed with the way in which you have handled this order. I have never had both a phone call AND a e-mail about ANY order that I have ever placed this way. THANKS SO MUCH. Will definitely order from you again in the future"
--William, B.C. Canada
"Looking forward to using the Flyboys Kneeboard I ordered. I saw one of our veteran pilots using one. It seemed to work perfect sitting in our helicopters. P.S. You had the best price, I have added your pilot shop to my favorites. If I need something else, I'll start with you."
"I wanted you to be the First to know....it has arrived....in perfect shape, save for my ability to operate it! It took ten days, and I think that's OK....zero complaints and lots of kudos. You may quote me on that. I came from the post office here in Cebu, Philippines (because they don't deliver parcels) and came straight for my keyboard to let you know it had arrived in good shape. In fact, I think I owe you two bucks in shipping. I hope to make up for that in Good Word Of Mouth Advertising! Thanks for all of your help. Continued Success in your Internet sales."
"I've been looking for replacement ear seals for an old headset. You guys took the time to find a pair for me and ship it immediately. I really appreciate all your help and will be shopping with you again soon."
"I ordered the ASA Test Prep in the fall of 2005 but was advised that the 2006 was going to be released shortly so I decided to wait for the new version. All the while, Touch & Go's Customer Service staff kept me informed of the status. Thanks first for letting me know of the new release and second for your excellent follow-up. Expect another order from me soon."
"Great prices! Thanks for everything."
--Anthony M., AZ
"As an American living abroad, it's been hard to find Jeppesen and ASA pilot supplies here. I love that you always have what I need and that your prices to ship to Europe are totally fair with no mark-up. I am very satisfied and will definitely be using your services again in the future."
--Ron B., UK
"Wow! I ordered a couple of headsets yesterday and got them today!! You guys are good! Thanks a million."
"Just wanted to say thanks for all your help. It was so easy to exchange the flight bag with no hassles and great communication. I will be looking for the replacement Jeppesen Flight Bag toward the end of the week. Thanks again for the great service. I will be ordering from Touch & Go Pilot Shop again for sure."
"I just ordered from the TAGpilotsupply website for the first time and wanted to comment on how easy it was. I found your site easy to navigate, but the best part was being able to see my shipping options and costs without having to go through a lengthy checkout. I also appreciate the FREE SHIPPING via UPS Ground on my order (it was over $75). So far, I am very pleased and will come back to TAG in the future."
"Thanks, Elena. Very thoughtful of you! I'm looking forward to getting it and reorganizing my stuff into my new flight bag. Thanks for your outstanding service."
"You were recommended by a pilot colleague who shopped with you before. I am very impressed by tagpilotsupply's selection and service. I will recommend you to anyone looking for online pilot supplies."
--Melanie M., IL
"I've been shopping around for a while and found that Touch & Go Pilot Supply has the best prices online. I was really satisfied with the service too - same day shipping!"
--Rob H., FL
"I just wanted to say thanks for your excellent service. The watch arrivedtoday, just in time for my husband's birthday! It looks wonderful and I'm surehe'll love it. You guys did a great job, and the phone calls and follow-up was reallyappreciated. I'll be sure to recommend you to my friends."
--Linda, Montreal, Canada
"This is my first time purchasing from you and I must say I'm very impressed with your company's customer service. When I had problems sending my order via your internet store, you guys were very helpful and efficient in getting my order processed via telephone. The added gravy is your prompt shipping. It may be SOP for you guys, but I have dealt with some real "snails" out there. As an EMS pilot, I appreciate fast turn-arounds. You can be sure I will use you guys again when I need more aviation items to purchase. Keep up the good work and you should be PROUD of your team!!!"
"Thanks for your quick reply. I look forward to receiving my headset. Also, to let you know, I shopped around for several hours comparing prices and found your website to be the lowest of anybody else, even those who claim to have a "low price guarantee." Which, by the way, means nothing when they were actually presented with a website (yours) that had a lower price. Thanks again, and I look forward to doing business with you again in the future."
"The more I compare your prices with with other webstores the more I realize I'm wasting my time. You guys simply have the best prices around. I don't know how you do it."
--Michael, MI (again!)
"It was waiting for me at home. You guys did a nice job communicating with me on this order. I am sure to purchase from you in the future. Thank you."
"When it comes to pilot supplies, my rule is this: If T & G doesn't have it, then I don't need it."
"I received the 2 American Aviator Chart Leg Straps I ordered and what a great surprise thatI finally found the very item I've always wanted and seen used by U.S. military pilots in recent photos! The staff were very helpful and kept me informed of my order; they kept their policy and answered my e-mails from Australia within 24 hours - that's service. I'e used 3 U.S. pilot supply stores and you guys have so far been the quickest in handling orders: even back-ordered international ones! Well I guess I'll shop with you folk and leave my local guys alone."
--Manny P., Hoppers Crossing, Victoria, AUSTRALIA
"Thank you for all your help. Its often hard to make a desision based on photos and dimensions, so it really helps to have some advise from someone who has actually seen the items. Once again, I appreciate your rapid response. I have only ordered from Touch & Go Pilot Supply once before, and the item was in my hand (with standard shipping) only 3 days after placing the order. Needless to say, I was thrilled. You guys have impressed me once again with your helpful customer service and timely response to enquiries. I will be placing my order very soon."
"Gidday Sales, Thanks for the order. We received it today. Your service is fantastic. I will be in contact with you for more orders."
--Maraina, Queensland, AUSTRALIA
"Thanks for everything, package was received last night as we were leaving for dinner....Thanks again for all your help, it was a pleasure doing business with you and your company, It's always a pleasure to do business with companies that provide such great customer service as you do for your company, Looking forward to doing business with you in the near future........ "e;
"I just wanted to let ya'll know how much I appreciate ya'll. When I was a student pilot two years ago, you personally helped me pick out a headset and gave me a great deal on it. Now, two years later, I am working on my CFI rating and placed another order with TAG at noon yesterday. Today, before noon, I received the package. I am a flight student at LeTourneau University, and I will be sure to tell all of the other students about the great service that ya'll provide."
-- Blake, Le Tourneau University
"I ordered a cheap little document holder which one of your employees noticed only came in green and she called me in the middle of a hurricane to advise me. Way beyond the call of duty but, what service and consideration. I am having all my students look at your your web site for their pilot supplies. Not a huge number but at least a small thanks."
"Thank you so much Elena. It's nice to see a company that stands behind their product....... I truly appreciate your prompt help in this manner.... I will continue doing business with you guys and will highly recommend your company to others... Thanks again for all your help."
"Thank you for your helping me with your personal emails. I appreciate PERSONAL help, since so many companies will not respond personally-- you just have to contact their website and usually remain frustrated!"e;
"Thank you. I enjoyed your well laid out website. I will be back. Thanks again."
"Wow, that was great of you to get my order out so fast. My wife is going to love this (Pilot USA Pink Headset PA-1181TP). I really appreciate your speed and concern very much, and plan to save you in my favorites so I can order more stuff. Thanks again."
"I’m happy to say that I received my new headset safe and sound yesterday and I am very much looking forward to trying it out on the weekend. Thank you very much for your assistance in getting this organised as I’m sure it was more complicated than your average order. Thanks also for the bonus gift of the cockpit caddy. I’m sure it will come in handy."
"Thank you for your support and excellent service. I received the headset today and look forward to using it soon. You are to be commended for true customer support... all the way from initial product questions to the actual delivery. I have your website bookmarked and will be purchasing more in the future. Thank you."
"Thanks for your help with this, you have handled this situation brilliantly and I have no hesitation in ordering from you again. On the upside the larger jacket I ordered for my older son fit fine and was the right one!"
"I just wanted to say "Thank You"! I ordered two marshaling wands from you on Thursday at 4:00 PM, and I received them on Friday morning. I was very pleased with the speed in which you processed my order and shipped it out. I was able to use them this weekend. Again, thank you very much. I will continue to order from you whenever I have a need, as well as make all the referrals that I can."
- Erik, Houston, TX
"FYI – the headsets just arrived in Lafayette. I want to say that the service and delivery provided was outstanding!"
- Jon, Lafayette, LA
"I needed replacement elt batteries that have been back-ordered by every vendor I contacted. I got an email from Elena who not only found the part but went above and beyond the call of duty to make sure I received it as soon as possible. Her arrival and shipping quotes are spot on and continues to keep in touch about the status of the orders I have placed. I will continue to use Touch and Go Pilot Supply for all of my elt replacements in the future. Thank you so much, I enjoy doing business with you."
- Kyle, San Jose, CA
"And thank you for taking time to check it out and keep me up to date, that was worth a lot. Again Thank you"
- Chris, Houston, TX
"The wands arrived yesterday..very good service. Put them into use today. My guys and I are VERY impressed. Very professional now. It was a good investment.Thanks"
- Bill, Camp Bastion, Afghanistan
"Thank you for shipping so quickly. My son is going to love this for his birthday on the 27th. I am sure l'll find other things to order from your store as he is very involved in making I and selling model planes."
- Joan, Bellevue, WA
"My son Zach received his kneeboard in Afghanistan today. He said it was awesome and really appreciated the card you included.
Your service was thoughtful and deeply appreciated.When I get back into the air. (Medical not current) I will do business with you again without hesitation. Thanks again."
- Dave, IN
"I would just like to say that I am delighted with the service I have received from TAG Pilot Supply. I placed my order on Monday afternoon and received my package just now scarcely three days later.
I will definitely be using you in the future for reasons of convenience, price, and service level.
Now on to getting my actual license!"
"Thanks for your prompt service! I was an Air Force Pilot and Instructor Pilot and I loved my kneeboard. I hope that my friend finds it just as useful. Thanks for helping me provide a most useful gift."
-- Derek, FL
"The clock arrived and appears to be OK. We will send the defective one back via UPS. Thank you very much for all your help and assistance. This is first class, superior customer service. Much appreciated."