Because of the extensive responsibilities that come with being a member of a professional flight crew, pilots understand the need for recognizing trouble early, value a systematic problem solving process, and strive for the ability to implement decisions in a calm and practiced manner.

In Calm in the Face of Conflict, author Cheryl Cage shares twelve important, yet simple, strategies for thinking through problems, decisions, and conflicts that she and her clients have successfully employed time and time again. Presented in an easy and relaxed style, these twelve strategies are shared through everyday personal and business situations that any human being can identify with. If you are looking for ways to recognize problems earlier, discover solutions in a more organized style, and implement decisions in a calmer more effective manner, then this is the book for you!